Delivery

Seller - Individual Entrepreneur "TB Corp", online store HERRA. For questions regarding orders, delivery, returns, and exchanges, please contact us via WhatsApp at +77082977176.

How to place an order on the website

1. Select the desired product and its quantity, then click the "Add to Cart" button.

2. Go to the "Cart" section.

3. Enter your promo code if you have one and click the "Place Order" button.

4. Provide your contact details (recipient's full name, phone number, email, delivery city) or the recipient's contact details.

5. Choose one of the delivery methods available when placing the order.

6. Select the delivery address.

7. Choose a convenient payment method.

8. Click the "Place Order" button.

9. After placing the order, the store will send a confirmation with the contents, cost, and order number to the contact you provided.

10. You can check the order status via WhatsApp at +7 707 122 9876 or in your personal account if available on the website.

Receiving the order

1. The buyer ensures the correct address, accessible communication, and receipt within the agreed period. If another recipient is needed, their details and the legal basis for their transfer must be agreed upon with the store; if necessary, the recipient confirms their consent independently.

2. The order is handed over to the buyer or the agreed recipient. A signature, electronic confirmation, or issuance code records the transfer. The code should be communicated upon actual receipt, not in advance. The transfer of goods to an unauthorized person is not considered proper execution solely due to the presence of a record in the carrier's system.

3. Before breaking the protective seals, check the name, shade, volume, quantity, and external condition. If the product is damaged or does not match the order, document this with the courier if possible and inform the store. It is easier to establish the moment and reason for damage for unopened products.

4. Confirmation of receipt shows the fact of transfer but does not imply a waiver of claims for hidden defects. Photos and videos are useful; however, the absence of an unboxing record or courier act does not constitute an independent basis for denying a legitimate claim.

Self-pickup in Almaty

• The address of the pickup point and the time of self-pickup are agreed upon when placing the order. You can clarify them via WhatsApp at +7 707 122 9876.
• The order storage period is 3 calendar days after notification of readiness. To extend, please contact the store in advance. If the order is not picked up, its cancellation and refund will be carried out in accordance with the law.

Please wait for the notification about the order's readiness for pickup.

Express delivery within the city

• Express delivery is available within the serviced addresses of Almaty specified at the time of order placement.
• Delivery is carried out 7 days a week.
• The cost of express delivery in the central square of streets is 1,500 tenge. Free delivery does not apply when the order amount reaches the threshold for express delivery.
• Orders placed and paid for between 09:00 and 17:00 will be handed over for delivery on the same day. The timeframe is up to 3 hours after handover to the courier, provided this method and timeframe are confirmed at the time of order placement.

Delivery to cities in Kazakhstan

• Shipment is made from the point indicated in the order confirmation. Available delivery services are shown during the order placement.
• Delivery is carried out to serviced addresses on working days. The service area is clarified before payment.
• The cost and timeframe of delivery depend on the city and the chosen method and are communicated before the order is placed.
• For orders exceeding 15,000 tenge, standard delivery is free. The exception is express delivery.
• For payment, use only the method available at the time of order placement or the details confirmed by the store.
• Upon delivery, the delivery service may verify the identity of the recipient or the pickup code. A copy of the identification for a regular order is not required by the store.
• The delivery timeframe is agreed upon at the time of order placement. In case of delay, the store will inform the reason and offer a new timeframe or another legal solution. The notification itself does not change the agreed timeframe.