Website terms of use
1. Key Concepts
1.1. Seller - Individual Entrepreneur "TB CORP", selling products under the HERRA brand. Website - the online store located at ___________.
Buyer - an individual purchasing goods for personal needs.
Recipient - the buyer or a person designated by them to whom the order is delivered.
1.2. Order - selected goods and agreed conditions for their purchase, registered in the store's system. Personal account - a section of the website containing user data and order history, if such functionality is provided. Promotion - an offer from the store with pre-published conditions for discounts or other advantages.
1.3. The rules apply to the use of available functions of the website. Sale, delivery, and returns are governed by the public offer and the relevant terms of HERRA. These rules do not alter the moment of contract conclusion established by the offer.
2. Order Placement and Support
2.1. Select the product, shade, volume, and quantity; add them to the cart. Before sending the order, check the final price, delivery, recipient details, and applied discount. Agreement with the offer and consent to personal data processing must be confirmed separately.
2.2. After placing the order, save the order number and confirmation. If confirmation is not received or payment is not reflected, contact us via WhatsApp at +7 707 122 9876. Do not make a repeat payment until the first transaction is verified.
2.3. To change the address, recipient, delivery time, or to cancel, provide the order number via WhatsApp at +7 707 122 9876. The store will check the possibility of changes considering the execution stage and will agree on new terms in writing. Until agreement, the previous terms remain in effect. Changes to the order should not incur additional costs without the buyer's consent.
2.4. The service status on the website reflects the stage of order processing. The "completed" mark does not replace the confirmation of actual delivery of goods and does not terminate legal rights to make claims.
3. Personal Account and Security
3.1. When registering, provide a valid contact. Do not share your password and login codes with others. If access is lost or there are suspicions of unauthorized actions, immediately inform the store via WhatsApp. The store will review the request and take appropriate protective measures.
3.2. Using the correct password or code is one of the proofs of actions in the account, but does not exempt from verifying claims of unauthorized access. The store is not relieved of responsibility for its own security violations.
3.3. In case of confirmed signs of hacking, mass technical requests, or unauthorized use of the site, the store has the right to temporarily restrict the relevant function for verification. Such restriction does not cancel paid orders and does not prevent filing a claim via WhatsApp.
4. Website Materials and Technical Operations
4.1. Photographs, texts, designations, and other protected materials are used within the rights of their owners. Their commercial copying and use are permitted with the consent of the rights holder or on another legal basis. You have the right to retain documents and information about your purchase for personal use and to protect your rights.
4.2. Unauthorized access to data, interference with the operation of the website, and actions that violate the rights of other users are prohibited. The store has the right to record violations and demand compensation for proven damages in accordance with the law.
4.3. During technical work, certain functions may be unavailable. Questions regarding current orders are accepted via WhatsApp at +7 707 122 9876. Technical work does not extend the store's obligations and does not terminate the right to a refund.
4.4. The new version of the rules takes effect after publication for further use of the website and does not alter the agreed terms of already placed orders.